Refund policy

Return and Refund Policy

Thank you for shopping at Third Dimension. We strive to provide high-quality 3D-printed products that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Personalized or custom-made items are non-refundable and non-returnable unless they arrive damaged or defective.
To initiate a return, please contact our support team on WhatsApp at the websites whatsapp chat with your order number and reason for return.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within [25] business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
If you have not received your refund after the stated time, please contact usat the websites whatsapp chat

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 2 days of delivery with photos of the issue.
We will offer a replacement or a full refund based on the situation.

Cancellations

Orders can only be canceled within 2 - 3 hours of placing them. Once processing has started, cancellations will not be possible.
Custom orders cannot be canceled under any circumstances.